Attracting, screening, and placing high-quality Santa Cruz tenants is an important part of the rental process. Retaining those tenants is even more important, especially when you’re thinking about the cost of turnover and the value of stable and consistent income.
Tenant retention plans often don’t get the attention that they deserve. It should be a priority, especially if you want to reduce vacancy. Avoid unnecessary vacancies and increase your retention rate with these simple tips. (more…)
Effective Santa Cruz property management relies on good communication. We are focused on communicating transparently and proactively with our owners, our tenants, our vendors, and all the other partners within our community that help us manage your property well.
Good communication requires excellent systems, innovative technology, and a willingness to be responsive and accessible.
Here’s what you can expect when you’re working with Santa Cruz property managers like us. (more…)
No one enjoys being part of a tenant dispute, and if you have tenants who are difficult during or after the lease term, you need to know how to resolve the situation without allowing it to escalate. While the courtroom is always the ultimate option when it comes to settling problems with your tenants, the legal system is really best avoided. California is notoriously tenant-friendly, and a lawsuit or a court hearing will only cost you time, money, and peace of mind.
Here are three things you need to do when you’re trying to settle a Santa Cruz tenant dispute.(more…)
California is known to be a tenant-friendly state. There are a number of laws protecting tenants and their rights, and property owners who don’t understand those laws or violate them can find themselves facing large financial penalties and other consequences.
The legal landscape really intensifies the need for professional Santa Cruz property management. If you’re not already getting help from a property manager, make sure you’re following the law perfectly. Mistakes are easy to make.
Today we’re taking a look at one specific right that tenants have if you don’t fix something in a timely manner. This is the Right to Repair and Deduct. (more…)
It’s basically impossible to own rental real estate in Santa Cruz (or anywhere in California) without having a grasp on the fair housing laws that are in place at the federal, state, and local levels. This is an area of the law that’s always changing, and in California, our laws are often stricter and more complex than the federal Fair Housing Act.
Mistakes are easy to make, even if you’ve been renting out a home for years. Staying a few steps ahead of the latest changes and interpretations requires a lot of work and an investment in education and professional development.
Fair housing impacts a lot of what you do as a rental property owner. It affects how you advertise a vacant home, what criteria you use to screen tenants for that property, and how you manage your tenant relations throughout the leasing period and when it’s time to renew the lease agreement.
Buying your first Santa Cruz investment property can be an exciting time, especially if you’ve been planning to make this move for some time, and you’re finally ready.
Smart investors understand the importance of staying informed and being prepared. We have five key points that will help you have a good experience, whether this is the only investment property you buy or the start of a successful real estate career. (more…)
Everyone is using the internet. Online resources are more common than ever, and with the exception of the occasional data breach and social media fight, it’s making life better for most people. Technology is helpful for owners, property managers, and even tenants. When rent can be paid online and inspections can be documented digitally, everyone has a more efficient and pleasant rental experience.
A successful rental process in Santa Cruz depends on both tenants and landlords understanding and meeting their responsibilities. You expect your tenants to pay rent on time, follow the terms laid out in the lease agreement, and to report maintenance as soon as it’s needed.
Landlords who take their responsibilities seriously will have a better and more successful investment experience. (more…)
You wouldn’t stick with a doctor who was misdiagnosing all your illnesses. And you wouldn’t keep seeing a mechanic who was overcharging you for the wrong parts when you brought your car in for servicing.
You deserve value. You deserve expertise, and you deserve outstanding customer service.
The same is true with Santa Cruz property management. If you’re not getting the results or the service you were promised, it’s time to partner with a different property management team. (more…)
No one is perfect, and it’s unreasonable for landlords to think that they’ll get everything right when they’re leasing, managing, and maintaining their Santa Cruz rental properties.
Unfortunately, mistakes with your income-producing property are often expensive. You can find yourself facing huge penalties in security deposit disputes, for example. If you violate a fair housing law, you could be looking at a fine that’s over $10,000. Even something that seems like a simple mistake – waiting a week before you send a plumber to address a leak under a sink – can lead to thousands of dollars in extra repair bills.
Most of the common mistakes landlords make are unintentional. You don’t know what you don’t know. This is why it’s so important to work with a professional Santa Cruz property management company. We have already made the mistakes. Our experience, our knowledge, and our ongoing education allows us to catch these common errors before they hurt your property and your bottom line.
Screening Tenants Too Quickly
When a tenant is interested in your property, you likely want to move quickly. The faster you get them approved and moved in, the faster you can begin collecting rent.
Slow down and conduct a thorough background check. A huge mistake lots of landlords make is to rush through the screening process. They think that a simple credit check is enough to satisfy themselves that their tenant is qualified.
You need to measure a tenant’s income against the rental amount to be sure they can afford the rent. Verify that income by asking for paystubs or tax records. You need to do a national eviction check and investigate the rental history so you can be sure they haven’t been problem tenants in the past.
With the right automation, technology, and property management support, you can avoid this mistake and conduct a thorough and rigorous screening process efficiently.
Forgetting Attention to Detail During the Move-In Inspection
The move-in inspection is an important tool in protecting the condition of your property. You need to document exactly what your property looks like before your tenants take possession of it. This will hold them accountable at the end of the lease term. When you take detailed notes and hundreds of photos, you will clearly be able to see the difference between general wear and tear and tenant damage. This will help you avoid conflicts with the security deposit and your move-out expectations.
Many landlords do a simple walk through, without the photos and the videos and the checklist. This makes it too easy for your tenants to say “that was broken when I moved in.”
Communicating Passively with Tenants
Once you have tenants in place, don’t ignore them until they have a problem or stop paying rent. Be proactive with your communication. It’s a huge mistake to wait for your tenants to contact you. Be open and available. Be responsive. Go over the details of the lease agreement with them so they understand your expectations and their responsibilities. Check in once in a while to remind them about air filter changes and to ask if there’s anything they need.
Ignoring Preventative Maintenance
Most landlords understand that they’ll be responsible for responding to emergency maintenance and taking care of routine repairs.
Have your HVAC system checked and serviced annually. This will help you ensure it’s working properly and it will contribute to a longer lifespan. Set up a recurring pest control service. Walk through the home at least once a year to check for potential deferred or unreported maintenance issues. Have the roof inspected and the gutters cleared of any debris and branches.
With a good preventative maintenance plan, you’ll save money on surprise repair issues, and you’ll also show your tenants that you care about the condition of your rental property.
Not Understanding Local, State, and Federal Rental Laws
Renting out a home in Santa Cruz has become more complex than ever before. You have to understand federal laws such as the Fair Housing Act, Americans with Disabilities Act, and Fair Credit Reporting Act. You have to know why a service animal isn’t a pet and what the difference is between a service animal and a companion animal. You need to understand the state security deposit timelines and the rent control laws that may or may not affect your rental property.
There’s a lot to keep straight, and these laws are always changing. It’s a mistake to assume you’re in compliance.
Working with a Santa Cruz property management company protects you and your asset as well as your tenants. Avoid these common mistakes. Contact us at Real Estate Eight Three One.